Voice is more than the spoken word. It's what you say AND how you say it. It's the impression you make and the image you convey when communicating with your customers. Achieving the right brand voice is essential to your business. And more than 80,000 businesses trust Muzak for their on-hold and in-store messaging services.

Your Brand Voice — The Muzak Voice Advantage

How do we do it? We translate your brand personality into a brand voice by using a unique approach called Audio Imaging. Through a series of simple questions about your business, we create an Audio Imaging profile that serves as a guide for choosing the right music, voice talent, tone and delivery style for your message productions. Working closely with your Voice Consultant, our creative experts know what it takes to capture your brand voice and apply it to your messaging campaign. After all, every business wants to speak to its customers. We simply give you the power to be heard.

  Voice On Hold Solutions

Chances are, you have a significant number of people calling your business. And that's a good thing — after all, you spend a lot of time, money and effort to capture customers' attention. But if you have to put them on hold, what do they hear? Your on-hold customers make up your most attentive audience. Muzak Voice On Hold makes it easy to create a positive on-hold experience for your customers — retaining callers and reducing hang-ups.

  Voice In Store Solutions

Muzak also offers Voice In Store advertising solutions for your business. With the same expertise we use for your on-hold production, we create targeted in-store messages and blend them seamlessly with the right music. Together, they inform your customers, support your promotions and help you sell more while creating the right atmosphere for your business. All in-store messaging productions are customized to your specific needs, while our flexible delivery systems offer variable, automated ad-scheduling capabilities.

  Muzak Voice Online

Muzak enhances the value of our services with Voice Online, a comprehensive and convenient online resource for our Voice clients. Working with our team of Voice Consultants, we make it easy to manage your on-hold or in-store messaging account with our comprehensive online system. Voice Online gives you complete control of your messages. Best of all, access to this amazing system is ABSOLUTELY FREE for Voice clients.